FAQs - Laurel Leaf Networking

FAQs

Welcome to our FAQs.
The FAQs are made up of sections, scroll down to view all sections.
Joining | Members | Member Services | Networking Events | Non-Member Services | Security & Privacy

Joining

Laurel Leaf Networking has become a one-shop directory for small business in London as well as a vibrant networking and business community since its inception in August 2014 via our Facebook group. We also offer a variety of services to help promote your business.
Our Facebook group has over 11.8K members and is growing every single day. The directory is not just available to members of our Facebook group but visible to everyone on the worldwide web. We have one of the largest networking groups on Facebook where members can network, advertise, promote and share service recommendations. We also offer discounted networking and workshop events. As a member of the directory, you can also advertise your business, add your events, jobs and blogs in our Facebook group.
As a member, you will have access to an amazing platform of like-minded professionals where you can promote your business, make valuable connections and receive referrals and recommendations.
View our membership levels.

We offer 5 membership levels and we’ve explained them for you below so you can make an informed decision which one will work best for you.
Please visit our membership levels explained page.

Click here to join and fill in your contact and payment details. Then just click ‘Sign Up!’ at the bottom of the page. After you join, you will be able to complete your company information, add special offers to your profile, events to our Events Calendar, post jobs on our Jobs Vacancy Board and our Ask The Experts panel questions. You can also claim your complimentary SEO appraisal (valid for 14 days).

Most definitely. We actively and consistently promote the Directory and Facebook group on social media platforms including Facebook, LinkedIn, Twitter, Instagram and YouTube. We also share events, jobs, offers and blogs that are uploaded, 4 x a week for 30 days. We also recommend members, at every given opportunity, when we see posts across social media platforms requesting a member’s service.

Any business that can service London is most welcome to join. So, if you are based elsewhere but can offer your services in London then do come and join us!

Absolutely! Everyone is welcome to join the directory. Business professionals and anyone looking for trusted recommendations.

Yes, we’d love to see you advertise your business, make new connections, interact with our fabulous community and get involved! As a member of our directory you can advertise unrestricted in our exclusive Facebook group.

Some member’s do operate 2 businesses. You can only add one business to the directory which is considered one membership. You would need to join your other business as a separate entity.

Members

To sign in, click ‘Login’ on top right of the home page. To sign out, go to the ‘Manage Your Account‘ tab under the ‘Membership’ tab and select the ‘Sign Out’ tab on the right.

Tips for Leaf, Petal, Flower, Blossom and Forest membership.

  • Add laurel@laurelleafnetworking.com to your safe senders list to avoid our emails ending up in your spam folder
  • Complete your company profile as soon as possible. We share and promote new members across our social media platforms and it’s always best to have all your company information completed.
  • Read our FAQs for tips on categories and keywords
  • Contact We Get Digital for your FREE 30 minute website appraisal
  • Check your business card image is 400×400 pixels otherwise we are unable to share it on social media as they do not pick-up smaller images
  • If you aren’t a member of our Facebook group, you’re welcome to join us here
  • Introduce your business and book a Facebook Live session and share your expertise
  • You will find general answers to your questions in our FAQ’s. If you can’t find an answer there, you’re welcome to contact us.

Go to ‘Manage Your Account’ under the ‘Membership’ tab and select ‘Need a password’? Enter your email address when prompted, and a new password will be emailed to you. Remember to add laurel@laurelleafnetworking.com to your safe senders list to ensure our email goes to your inbox and not your junk folder.

Login with your ID credentials, go to ‘Manage Your Account’ tab under ‘Membership’ and select Password – change button.

Once you have joined, you will be able to view a ‘Profile’ tab in the ‘Manage Your Account’ section. Here you can add your logo, description of your business, social media links and any offer you would like to have promoted across our social media platforms. Your profile can be edited at any time.

Sign into your profile using the ‘Login’ button or the ‘Manage Your Account’ option underneath the ‘Membership’ tab. You can then make changes in the ‘Profile’ and ‘Offer’ section.

When uploading your business card logo or whichever image you choose to add to your business card, please ensure it is 400×400 pixels otherwise it will not be picked up by social media platforms when we share and promote your company profile. If you don’t know how to resize your logo or image, please contact your IT support.

Categories help visitors to the directory to find services within a particular field. Our categories are fairly broad, and we suggest you choose between one and three that are best suited to your business. (You will have the chance to be more specific when entering your keywords). Your categories are both visible on your profile and searchable in the directory.  

Keywords are your opportunity to be more specific about what your business offers. We advise including at least 10 words that are relevant to your business in the window provided, and you should type these in as a list e.g. personal training, Pilates, fitness, diet, nutrition. Your keywords are not visible on your directory profile but they are searchable in the directory.
Note: Type your keywords leaving a space in between words, you don’t need a comma.
Also include your keywords in your company description (the longer version) as they are also picked up by the directory.

  • Login to the directory with your ID credentials
  • Click on the ‘Manage Your Account’ option found under the Membership tab on the Home page.
  • Select the ‘Offers’ tab.
  • Upload details of your special offer, which will appear automatically under ‘Offers’ in the main menu, as well as being part of your directory entry.
  • As a member of the directory, we will promote and share your offers across our social media platforms.
  • You can update or remove your offer at any time.
  • Login to the directory with your ID credentials
  • Click on the ‘Manage Your Account’ option found under the Membership tab on the Home page.
  • Select the ‘Offers’ tab.
  • Edit the details of your special offer here and don’t forget to click ‘Save’ at the bottom of the page
  • Delete your offer and don’t forget to click ‘Save’ at the bottom of the page
  • If you amend your offer, please email here and let us know. This is so we can promote and event your offer across our social media platforms to help promote your event.
  • Make a diary note to remove your offer if you have an expiry date.

Did you know that you can send messages within the site? To do so, visit the directory entry for the person to whom you want to send a message, and click ‘Send Message’ on their business card. Both sender and recipient will receive an email notification that your message has been sent, and your message will be visible as a thread in any future correspondence (similar to the Facebook message thread). The messages are visible only to you, not to anybody else who views your profile.

When your business is recommended 10 times or more, by different satisfied customers on your profile page, we will add our Member Recommended Badge to your profile. The Member Recommended Badge will be visible on your business card which is seen when potential customers search for businesses and on your business profile. Please note, that recommendations on member’s profiles are verified.
The badge is testament to the positive feedback you have received for your services and is fabulous promotion when your profile is viewed by potential customers.

If you’ve used a service provided by another member we’d love you to write a recommendation on their profile page. Login to the directory with your ID credentials. Visit the business profile for the service you would like to recommend, scroll to the bottom and click the purple ‘Recommend’ box. Then write your recommendation and click submit. You will receive an email confirming your recommendation.

Laurel Leaf Networking offers all members up to 1 hour’s free legal advice on any new legal matter. This service is complimentary and advisory. All contact between members and the legal team is strictly confidential. For more information about our free legal services, click here.

7 days before your membership is due to renew, you will receive an email reminding you that your membership is about to expire. Remember to add laurel@laurelleafnetworking.com to your safe senders list to ensure our emails don’t end up in your junk folder.
Memberships are automatically renewed and no action is required from you. However, if you need to update your payment information or if your personal information has changed, please login with your ID credentials, click the Manage Your Account tab then the purple ‘Renew, Upgrade or Update Billing’ button.

If you upgrade from one membership level to another, your expiry date will change to reflect the date you upgrade. Any unused weeks of your paid membership, will be credited against the amount for your upgrade.
You cannot downgrade your membership during the membership year. If, at the end of your membership you wish to downgrade categories, you will need to let us know, 7 days before your membership is due to expire, via email here.

You must email us within 7 days of your membership expiry date if you would like to cancel your membership. Cancellations must be sent via email and within the designated 7 days. We do not issue refunds after this 7 day period as per our T&C’s.
You will be issued with an automatically generated receipt when you renew.

Member Services

Advertise your business with us on every page of our website including our home page.
If you need help creating your advert, our design team can create it for you completely free of charge. However, we would need to charge a £15 design fee for each amendment to our design.
You will also own the design copyright so are able to use it on other platforms for advertising purposes.
Please view our advertising boxes page for more information including prices.
Discounted rate for members of the directory.

Remember to add your event to the calendar prior to advertising in the Facebook group. This is so we can share and promote it for you across our social media platforms.

  • Remember to add your event to the calendar prior to advertising in the Facebook group. This is so we can share and promote it for you across our social media platforms.
  • Login to the directory with your ID credentials
  • Go to the Events Calendar tab on the Home page
  • Click the ‘Add Event’ button
  • Fill in your event information
  • Remember to hyperlink your event or email in the body of the text, as necessary
  • Double check all the information is correct
  • Submit your event for approval
  • Events are approved within 2 working days and usually within 24 hours
  • Once your event is approved, it will be visible on the calendar
  • The free event calendar is available for member’s businesses only. If the event does not relate to a member’s business, it would need to be added as a non-member event
  • We share and promote all member events (all membership categories) across our social media platforms 4 x a week for 30 days (except Twitter, this platform does not allow duplicate posts so we share your post once)
    If you would like us to share your event on Twitter, x4 a week, we will need to write 4 unique posts per week and we do need to make a charge of £15 for this service. Please email us to book this service

Login to the directory with your ID credentials
Select your event on the Event Calendar or Event List
Click the ‘Admin’ button that appears above the description
This will allow you to make and save changes

Adding jobs to our jobs board is free for members (all categories). Click on the ‘Post a Job (members only)’ under the Job Vacancies tab on the Home page and follow the easy instructions. We will automatically share and promote the vacancy across our social media platforms, 4 x a week for 30 days.
We will also add SEO to optimise your vacancy.

  • Check all fields are completed
  • Please ensure your logo image is 400×400 pixels otherwise it cannot be picked up by social media platforms
  • Your job vacancy will run for 30 days which can be relisted after that time. You can set a closing date for applications.
  • To edit your job vacancy, at any time, click on the ‘Manage Jobs (members only)’ page.
  • If the vacancy is filled before the expiry date, login to the directory. Click on the ‘Manage Jobs (members only)’ page. Locate your job vacancy and either (a) relist the job (b) delete the job (this marks it as position filled and will no longer be accessible)
  • We will share and promote the vacancy across our social media platforms, 4 x a week for 30 days within 48 hours and usually sooner (except Twitter, this platform does not allow duplicate posts so we share your post once)

Remember to submit your blog to us prior to posting in the Facebook group so we can share and promote it for you across our social media platforms.

  • This service is free for all membership categories and a great opportunity to share your blog to a new audience. We also share and promote your blog across our social media platforms, 4 x a week for 30 days (except Twitter, this platform does not allow duplicate posts so we share your post once)
  • Blogs are SEO optimised
  • Blogs should be between 300-800 words, and submitted as a Word document, with any pictures attached. Regrettably, we cannot accept blogs less than 300 words to conform with SEO best practise.
  • Please do check spelling and grammar before submitting as we do not edit blogs.
  • If you would like us to include your keywords, please submit them with your blog otherwise we will add your keywords as part of this service.
  • Please note, if you have published your blog or vlog previously on another website or any social media channel, you must add the original link when you submit your blog to us. If your blog has not been previously published, do please confirm to us when you submit your blog.
  • We will always let you know if we are unable to use your blog for any reason.
  • If you are submitting a vlog, please ensure you have provided enough copy describing your video.

Submit your blog here.

Laurel Leaf Networking, in association with We Get Digital provide SEO services.
In today’s world of digital marketing and the ever-increasing power of the internet to expose and grow your business, it has never been more important to be correctly indexed and have a good ranking in the search engines for the right keywords. Click here for more information.

Each Monday at 1230pm we host Facebook Live sessions in our Facebook group. It’s a great opportunity to share your expertise and promote your services or products. This service is free for members (all categories). The Facebook Live video is added to our YouTube channel then shared and promoted across our social media channels, 4 times a week for 30 days (except Twitter, this platform does not allow duplicate posts so we share your post once).
Facebook Live slots run for a minimum of 20 minutes and a maximum of 30mins.
If you would like to book a Facebook Live slot, email us here.

We provide one to one social media training and corporate training days. You can choose to have remote training or one of our expert tutors come to your home or office. Some of our trainers are available at their homes.
We have a dedicated team of social media training experts ready to help you.
For more information and a complete list of social media platforms, click here.

We provide one to one software training and corporate training days. You can choose to have remote training or one of our expert tutors come to your home or office. Some of our trainers are available at their homes.
We have a dedicated team of software platform training experts ready to help you.
For more information and a complete list of software platforms, click here.

As a member or non-member of the directory, you are welcome to use our Ask The Experts panel. Click here to choose your expert and email your question to them. It is 100% free of charge to ask any of our experts your question.
By using this service, you will have read our T&C’s and, therefore, agreed to our terms of use. It is free to use our Ask The Experts forum.

You may ask as many questions as you like. However, if the Expert feels that you require further and more specialised advice they may advise you that you would need to book a consultation.

Your chosen expert will email their response within 3 working days.

Laurel Leaf Networking also receives copies of your questions and answers from the expert. If we feel your question may benefit others, we will add it to our Ask The Experts Answers page.

Please email here if you are interested in becoming one of our panel experts.

Networking Events

We host monthly networking events. Each month the times alternate between 10am-1230noon and 6pm-830pm. The morning events are held at the Hendon Hall Hotel and the evening ones at the Clissold Arms. Always check the location when signing up.

The events are available for anyone to attend, not only the members of our Facebook group and directory, but to anyone with a business to promote. Our events are social, informal and a fabulous way to connect with business professionals. We’re all looking for more connections and referrals and you can’t beat meeting people face-to-face for business introductions.
The format of the event differs depending on the type of event and numbers. View our next networking event under the Events tab, then select Laurel Leaf Events.
You don’t have to commit to regular attendance to our events but, the more frequently you attend, the greater the benefit and the more involved you will be with our networking community. Building on connections helps lead to recommendations and referrals within a trusted and authentic community.

Yes, member’s ticket prices are discounted at £20. Members can bring 2 guests to a networking event at the discounted price of £30. Non-members are most welcome to come along as first-time guest at £35.
Very occasionally, some networking events will cost more than the usual fee depending on the occasion. Member prices will always be discounted.
Please see individual workshop prices for member discount.

Login to the directory with your ID credentials then select the Event tab on the home page, then select Laurel Leaf Events. Click the Laurel Leaf event that you would like to book. Scroll down to the ‘Register Here’ button then complete your contact and payment details. You will receive an automatically generated receipt via the directory. You can also book by going directly to the Events Calendar, click on the date of the event which takes you to the booking form.

We’ll feature you across all our social media platforms (with links to your business) so that’s on our Facebook group, Facebook page, LinkedIn, Twitter and Instagram plus in all our event promotional material including our Saturday Showcase weekly marketing email.
You can bring advertising material i.e. stands/banners to the event and speak to the audience for 10 minutes.
Cost £150 + ticket price of £20 for members | £30 for Guests of members | £35 for non-members. You do not need to be a member of the directory to sponsor an event.
View more information under our Sponsorship tab.

Non-Member Services

Go to the Events Calendar or Event List tab and click on the Laurel Leaf Networking event date. You can also go directly to the link on the Home page. Or click the option Laurel Leaf Events under the Events tab and click on the relevant event which takes you to the booking form. Scroll down to the ‘Register Here’ button then complete your contact and payment details.
You will receive an automatically generated receipt via the directory.

  • Click the link on the Events Calendar tab on the Home page
  • Make your £10 payment here
  • Once completed, follow the on-screen and emailed instructions to add your event
  • Double check all the information is correct
  • Remember to hyperlink your event or email in the body of the text, as necessary
  • Submit your event
  • Events are approved within 2 working days and usually within 24 hours
  • Once your event is approved, it will be visible on the calendar
  • If you would like us to share and promote your event, click here for more information
  • Once we received payment to promote your event, it will be promoted across our social media platforms x4 a week for 30 days
  • This also includes Twitter. Twitter does not allow duplicate posts, so we will be writing unique content for each post
  • Our social media platforms where we share events are our Facebook group, Facebook page, Twitter and LinkedIn

Please contact us here to make changes to your event.

Click on the ‘Post a Job (Non Members)’ option under the Job Vacancies tab to submit your payment to add your vacancy. Once your payment has been processed, you will receive a link by email, which you use to add your job vacancy details.
We will also add SEO to optimise your vacancy.

  • Check all fields are completed
  • Please ensure your logo image is 400×400 pixels otherwise it cannot be picked up by social media platforms
  • Your job vacancy will run for 30 days which can be relisted after that time. You can set a closing date for applications.
  • If the vacancy is filled before the expiry date, use the initial link emailed to you to (a) relist the job (b) delete the job (this marks it as position filled and will no longer be accessible)
  • Click on the Add button to pay for your job vacancy listing
  • Upon payment, you will be emailed a payment receipt. Within that email will be the link to add your vacancy. Do keep this link handy in case you want to list the position as filled or relist the vacancy for a further 30 days
  • If you would like us to share and promote the vacancy across our social media platforms, 4 x a week for 30 days (except Twitter, this platform does not allow duplicate posts so we share your post once).
  • Please pay the £30 fee here. Your vacancy will be shared within 48 hours of payment and usually sooner.

View our ‘Submit Your Blog’ page to email us your blog.
We will email you once your blog is approved for publication. Please visit our payments page once we have approved your blog submission.
The fee to publish your blog is £10.
If you would like us to share and promote your blog, 4 x a week for 30 days across our social media platforms, please click here to pay £30 fee.
Do view our blog guidelines before submission.

For more information about our Blog Writing Service, click here.

Click here for our Payments page.

We provide one to one social media training and corporate training days. You can choose to have remote training or one of our expert tutors come to your home or office. Some of our trainers are available at their homes.
We have a dedicated team of social media training experts ready to help you.
For more information and a complete list of social media platforms, click here.

We provide one to one software training and corporate training days. You can choose to have remote training or one of our expert tutors come to your home or office. Some of our trainers are available at their homes.
We have a dedicated team of software platform training experts ready to help you.
For more information and a complete list of software platforms, click here.

Laurel Leaf Networking, in association with We Get Digital provide SEO services.
In today’s world of digital marketing and the ever-increasing power of the internet to expose and grow your business, it has never been more important to be correctly indexed and have a good ranking in the search engines for the right keywords. Click here for more information.

Each Monday at 1230pm we host Facebook Live sessions in our Facebook group. It’s a great opportunity to share your expertise and promote your services or products. This services costs £25. The Facebook Live video is added to our YouTube channel then shared and promoted across our social media channels, 4 times a week for 30 days (except Twitter, this platform does not allow duplicate posts so we share your post once).
If you would like to book a Facebook Live slot, email us here.
Facebook Live slots run for a minimum of 20 minutes and a maximum of 30mins.
We will transfer your slot to another day, should you need to cancel. We do not offer refunds.

Click here for our Payments page.

We’ll feature you across all our social media platforms (with links to your business) so that’s on our Facebook group, Facebook page, LinkedIn, Twitter and Instagram plus in all our event promotional material including our Saturday Showcase weekly marketing email.
You can bring advertising material i.e. stands/banners to the event and speak to the audience for 10 minutes.

Advertise your business with us on every page of our website including our home page.
If you need help creating your advert, our design team can create it for you completely free of charge. However, we would need to charge a £15 design fee for each amendment to our design.
You will also own the design copyright so are able to use it on other platforms for advertising purposes.
Please view our advertising boxes tab for more information including payment.

As a member or non-member of the directory, you are welcome to use our Ask The Experts panel. Click here to choose your expert and email your question to them. It is 100% free of charge to ask any of our experts your question.
By using this service, you will have read our T&C’s and, therefore, agreed to our terms of use. It is free to use our Ask The Experts forum.

You may ask as many questions as you like. However, if the Expert feels that you require further and more specialised advice they may advise you that you would need to book a consultation.

Your chosen expert will email their response within 3 working days.

Laurel Leaf Networking also receives copies of your questions and answers from the expert. If we feel your question may benefit others, we will add it to our Ask The Experts Answers page.

Only members of our business directory can become Experts on our panel. Please email here if you are interested in becoming one of our panel experts.

You can only advertise in a limited capacity in our exclusive Facebook group unless you are a member of the directory. To view our Facebook group rules, click here.

Looking for a Service – How to use the Directory

Type your keywords e.g. ‘accountant’ into the search box on the home page and click ‘Search’. You can also search by location, category or keyword. If you know the name of the person or business you are searching for, just type in the name and the business profile will pop up.
If you would prefer, you are welcome to ask in our Facebook group and we will tag recommended businesses.

If you have used a service in our business directory we’d love you to recommend it.
Anyone who has used a service can recommend it, members of the directory and non-members alike. Visit the business profile for the service you would like to recommend, scroll to the bottom and click the purple ‘Recommend’ box. Then write your recommendation and click submit. You will receive an email confirming your recommendation.

Click on the ‘Member Offers’ tab to access members special offers.

Click on the event that you are interested in via the events calendar or the event list. View the event description where you will see a link to an external website with more information to book tickets.

Please click the ‘Apply for Job’ button on the specific vacancy, to reveal the email contact details to submit your application. Your application will be made externally to the company who have posted the job. Laurel Leaf Networking cannot answer questions about the job specifics.

Security and Privacy

Laurel Leaf Networking reserves the right to remove membership, events or content that conflict with the business interests of this Directory and/or Facebook group. If you are unsure if your event or content is appropriate, email us here.

The only people who can modify your content are you and the website admin.
You are responsible for the safekeeping of your own password.
We do not store your password, debit or credit card details.
We keep our database safe and wouldn’t dream of passing on any of your details to third parties.
Laurel Leaf Networking maintains the right to remove any inappropriate content at their discretion and without warning. If you see anything that you believe is inappropriate, please report it by email here.
Please see our Terms and Conditions and Privacy Policy for further details on how your information is used.
By using this membership directory, you agree to our T&C’s.

Member Testimonials