Laurel Alper

positive

Positive Thinking Rather Than Wishful Thinking

An introduction to David Owen ~ Business Coaching I possess 20 years’ experience of managing Recruitment, Employee Relations and Remuneration functions in various large organisations. I have a particular expertise in conflict resolution, mediation, management of change, quality initiatives and employee relations. As a lecturer I have delivered broad experience of delivering professional (CIPD) and management

Positive Thinking Rather Than Wishful Thinking Read More »

contracts

Say What You Mean, and Mean What You Say

It may sound obvious, but when it comes to drafting contracts, sometimes it goes wrong because people think things are obvious when they are not. Better to spell it out and be certain, than keep it brief and lose out. For example, what does the word “exclusive” mean to you? Well, you’d assume that it means you would be the only one. However, in a recent very

Say What You Mean, and Mean What You Say Read More »

new years resolutions

The Secret to Keeping Your New Year’s Resolutions

“People who develop action plans experience less anxiety, more confidence, improved concentration and greater satisfaction about achieving their goals and are more likely to succeed.” – Philip Clarke, psychology lecturer What’s the difference between vague hopes and New Year’s resolutions that stick?  It’s organisation.   If you’re ready to discover tips and tricks to help you

The Secret to Keeping Your New Year’s Resolutions Read More »

Rise of the Chatbots: How AI Changed Customer Service

Customer relationship management (CRM) is an essential part of every successful business. Today, more businesses are taking advantage of artificial intelligence (AI) in order to automate and improve their CRM. Advanced technologies, such as chatbots and AI-enabled communication, mean that around-the-clock interactions and customer service is now a reality. It’s a welcome one in a

Rise of the Chatbots: How AI Changed Customer Service Read More »

Sign-up to Our Newsletter

Don’t miss out! Receive our fabulous weekly newsletter showcasing our trusted businesses, events, offers and blogs. We’ll also send you information about our upcoming networking events.

Join our Facebook group facebook.com/groups/laurelleafnetworking