Laurel Alper

contracts

Say What You Mean, and Mean What You Say

It may sound obvious, but when it comes to drafting contracts, sometimes it goes wrong because people think things are obvious when they are not. Better to spell it out and be certain, than keep it brief and lose out. For example, what does the word “exclusive” mean to you? Well, you’d assume that it means you would be the only one. However, in a recent very […]

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new years resolutions

The Secret to Keeping Your New Year’s Resolutions

“People who develop action plans experience less anxiety, more confidence, improved concentration and greater satisfaction about achieving their goals and are more likely to succeed.” – Philip Clarke, psychology lecturer What’s the difference between vague hopes and New Year’s resolutions that stick?  It’s organisation.   If you’re ready to discover tips and tricks to help you

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Rise of the Chatbots: How AI Changed Customer Service

Customer relationship management (CRM) is an essential part of every successful business. Today, more businesses are taking advantage of artificial intelligence (AI) in order to automate and improve their CRM. Advanced technologies, such as chatbots and AI-enabled communication, mean that around-the-clock interactions and customer service is now a reality. It’s a welcome one in a

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Singapore Coding: Programming Should Be Taught More Like Singapore Maths

I was attending a parents’ information evening at my son’s school the other day and they were telling us about the Singapore Maths approach they have introduced recently. As a physicist I found these concepts most natural, indeed almost obvious (why did/does anyone teach Maths differently, I was wondering). Here is my executive summary: Focus

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